We’ve been working as fast as we can and we've made the changes needed to fix the performance issue that has impacted many of our customers today. We’ll continue to monitor very closely but please let us know if you’re experiencing any further performance issues, by emailing firstname.lastname@example.org and we’ll get in touch. Once we are confident this issue is fully resolved we will provide a technical summary on our blog: https://www.xero.com/blog/2018/03/performance-degradation-key-database-12-march-2018/.
We realise this has been disruptive to many of you and we completely understand the frustration experienced. We're very sorry about this and would like to thank you all for your patience!